FAQ
1. ABOUT OUR PRODUCTS
Q: Are PROFUNDUM perfumes IFRA-certified?
A: Yes. All our fragrances strictly adhere to IFRA (International Fragrance Association) standards, ensuring safety and regulatory compliance. We reformulate as needed to meet updated guidelines.
Q: Do you use natural ingredients?
A: We blend both natural essences (e.g., oud, bergamot) and synthetic aroma molecules (for stability and innovation). Each ingredient is IFRA-approved.
Q: Why do some perfumes have limited longevity?
A: Longevity depends on:
Skin type (dry/oily)
Ingredient volatility (e.g., citrus notes fade faster)
IFRA restrictions on certain fixatives
2. ORDER & SHIPPING
Q: How long does delivery take?
A:
Poland: 1–4 business days (DPD/InPost).
EU: 3–5 days (customs may add delays).
Global: 5–10 days. Track your order here.
Q: Can I cancel my order?
A: Yes, within 1 hour of placement. Contact us immediately at info@profundum.co.
3. RETURNS & IFRA COMPLIANCE
Q: Can I return a perfume if I dislike the scent?
A: For hygiene reasons, we accept returns only if:
The product is unopened (seal intact).
Returned within 14 days (EU Consumer Law).
Accompanied by the original receipt.
Q: Why are some ingredients restricted?
A: IFRA bans or limits certain materials (e.g., oakmoss, lilial) due to allergenic potential. We use safe alternatives without compromising artistry.
4. SAFETY & ALLERGENS
Q: Are your perfumes allergy-tested?
A: Yes. We:
Comply with EU Regulation 1223/2009 (cosmetic safety).
List all allergens (e.g., limonene, linalool) on packaging.
Recommend patch testing for sensitive skin.
Q: Why is my perfume color different from last time?
A: Natural ingredients vary by harvest. IFRA-compliant reformulations may also adjust colorants. Rest assured, the scent profile remains consistent.
5. CUSTOMIZATION & WHOLESALE
Q: Do you offer bespoke fragrances?
A: Yes! Our Bespoke Perfume Service uses IFRA-approved ingredients. Book a consultation here.
Q: Can I resell PROFUNDUM perfumes?
A: Wholesale inquiries welcome. Contact info@profundum.co for:
IFRA compliance certificates.
Bulk pricing.
Branding options.
6. SUSTAINABILITY
Q: Do you test on animals?
A: Never. We’re Leaping Bunny Certified and comply with EU animal testing bans.